Frequently Asked Questions

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General

Whatever the way you use to FIND your freelancers, it is FOR FREE and UNLIMITED: either by posting and disseminating a mission, either by searching freelancers in our database. Find the freelancer that matches your need from our database: filter by country, availability, fees, expertise, that’s it! You prefer to get freelancers coming to you? Just post a mission and get immediately motivated and experienced freelancers. Payment is required upon identification of a freelancer to receive the contact details. Have a look at our pricing page for more details.

The freelancers will be able to immediately see your mission from the home page and an automatic dissemination will take place to the mailbox of the targetted freelancers. Subsequently freelancers are able to apply to your mission. Upon application, you will receive an e-mail alert which will include a link directing you to the freelancer's profile via your dashboard.

Upon your mission posting on Cortexpert, the mission will automatically be disseminated to the mailbox of the targeted freelancers. You have the possibility to choose the time for posting and disseminating your mission. Either your mission is published/disseminated immediately, either you can choose to publish/disseminate it later at a defined date with a posting time taking place at 6am GMT +1 on the chosen date.

Yes, however the default setting discloses your company name, logo (if uploaded) and company description. If you do not wish to disclose any of this information, unclick the ‘company details’ in the mission creation and only your company type (pharma, device, CRO, recruitment, etc) will appear.

You will get the possibility to differentiate statuses upon your review: ‘in review’/ ‘accepted’/ ‘not accepted’. The freelancer you are interested in will receive an e-mail confirming that you are interested in his/her profile and that you will contact him/her soon. You are free to contact the freelancers at your convenience. If you decline a freelancer’s profile (by changing the status to "not accepted"), the freelancer will receive an automatic e-mail stating that he/she has not been retained for the mission. It’s that simple.

Yes, you will have direct access to the freelancer database. However the freelancers’ profiles are kept anonymized. Once you are intrested in a freelancer's profile and would like to get in touch, you will be asked to log in (or to create a free account if not yet the case) and identifying the freelancer. To identify a freelancer, you are required to buy a "freelancer identification" available on your dasboard or on the pricing page.

Once you have identified a freelancer profile, either by searching in our database, either upon receipt of freelancer profiles applying to your mission, you will have access to the freelancer's contact details and it will be your choice to contact him/her at your convenience. The freelancers will not receive your contact details since the final decision to get in touch with each other remains yours.

You are free to discuss any topics with the freelancer. Cortexpert will not interfere unless you would like Cortexpert to get involved.

The freelancer profiles will stay in your dashboard for up to 12 months after identification.

We are available to support you. Simply contact us at info@cortexpert.com (answer provided within 48 hours) or at 0032477 51 53 75 from 8 am to 4PM UK time.

In your mission, you may add that several freelancers are required. You can also choose up to 5 different countries where you need a freelancer per mission. In all cases, Cortexpert can manage the search of your freelancer team upon review of your needs. Get in touch with Cortexpert at info@cortexpert.com (answer provided within 48 hours) or at 0032477 51 53 75 from 8 am to 4PM UK time without any delay!

Cortexpert uses the SSL protocol (Security Sockets Layer) encryption in its URL to enable the highest protection of your data.

Finance

No, there is no expiration date. Profile identification can be used whenever you want without any limit in time.

No, every profile identification bought is non refundable, even if you do not plan to use them anymore.

Yes. You and your freelancer are in charge of your relationship. There are no restrictions from Cortexpert on this matter, unless agreed differently under a mission-specific contract with Cortexpert.

Make sure that you choose profiles which are the most recently updated (see the ‘updated’ tag on the freelancer profile) to ensure that you choose the most accurate profiles. Although Cortexpert is not responsible for the data posted on the profiles, our engagement is "NO CURE NO PAY". Upon first contact with a freelancer, would it turn that the freelancer was not specific enough on its profile leading to an impossible collaboration, get in touch with Cortexpert to establish how we can revisit your requirements or get your money back. Should a fraudulent profile be detected and confirmed, please contact Cortexpert at info@cortexpert.com (answer provided within 48 hours) or at 0032477 51 53 75 from 8 am to 4PM UK time.

You do not need to identify 3 profiles at once. You are free to identify as many profiles as you want according to the remaining profile dientification that you bought. Your Cortexpert dashboard enables you to know at any time the history of profile identification bought and remaining profile identifications.

Once you have identified a profile, it will stay in your dashboard for another 12 months.

All our prices stated on Cortexpert is excluding VAT charges. VAT will apply depending on the location stated on your account as invoice information.

Yes, it’s possible although an administrative fee of 15% will be added to the total amount. Should you prefer to use another way of payment such as a bank transfer or other form of payment, feel free to contact us at info@cortexpert.com (answer provided within 48 hours) or at 0032477 51 53 75 from 8 am to 4PM UK time.

The parent-child account is dedicated to companies which would like to buy profile identifications for the whole company (parent) and make these profile identifications available to individual accounts (godchild). In this scenario, the parent have oversight of profile identifications used and grants profile identifications access to godchildren as needed. Note that the godchildren have still the possibility to buy profile identifications by themselves if this should be required. Want to know more about this program? Feel free to contact us at info@cortexpert.com (answer provided within 48 hours) or at 0032477 51 53 75 from 8 am to 4PM UK time.

The unused profile identifications will automatically be transferred back to the parent account upon godchild account closure. You will not lose any unused profile identifications.

Before the first day of each month, make sure to edit your FTE availability. To do this, go to your dashboard, and for the next empty month update your availability. Your profile will then appear as ‘updated’ to target companies.

No, it’s free. All you have to do is to update your profile & availability every month. An updated profile is the key to be the first prioritized in a company’s search.

The decision is up to you. But, it is important to think about companies who will filter profiles based on the information they have. The financial aspect is often an important point of discussion which you can clarify upfront by putting your expected fee. Hourly rate has the advantage to provide flexibility in your organization. On the other hand, the daily rate gives a secured income and might also reassure some customers that there is less risk in going above a defined budget. Choosing to go for one does not mean that you need to exclude the other during the contract negotiation between you and the company.

You will receive a confirmation e-mail that your application has been sent to the company. The company will decide to accept or decline your application. You will be notified by e-mail in both cases. If your profile is accepted, the company will reach you shortly.

No, it is the company’s decision to get in touch with you, using the internal Cortexpert mailing.

You are your own boss! You negotiate your contract directly with your customer. Cortexpert does not interfere in this matter unless the customer explicitly requests the support from Cortexpert on this.

You have the entire responsibility to provide your customer with whatever has been agreed to in your contract. Again, Cortexpert does not interfere in this matter unless the customer explicitly requests the support from Cortexpert.

Of course- this is part of our legal guarantee on privacy of your data. Should you choose to deactivate, simply go to your account and click on ‘cancel account’. You will need to confirm that you want to deactivate your account and it will be deactivated within minutes. You will receive a confirmation e-mail of your account deactivation. We guaranty deactivation without penalty or any conditions.

We would be very pleased to receive your feedback on our contact page: info@cortexpert.com. Be reassured that your message will be reviewed and we will follow up without delay.

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